Privacy Policy

Last Updated: October 11, 2026

Supportidd.ca (“we,” “us,” or “our”) is committed to respecting and protecting the privacy of our visitors, business partners, and users. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Personal Information Protection Act (PIPA) of Alberta and the Personal Information Protection and Electronic Documents Act (PIPEDA) of Canada.  

1. Information We Collect

We collect personal and business information only as necessary to operate and maintain the directory platform:

• Account & Profile Information: Name, email address, public business phone number, business address, and media uploaded to your profile.
• Technical & Usage Information: IP addresses, browser types, device information, and site browsing activity collected automatically via cookies and web analytics.
• Payment Details: Financial transactions are handled directly by Stripe. We do not collect or store full credit card numbers or banking credentials on our servers.

2. How We Use Your Information

We use collected information for the following reasonable commercial purposes:  

• To operate, maintain, and publish directory listings on Supportidd.ca.
• To authenticate user logins (via passwordless email links or Google OAuth).
• To process payments for listing fees or subscription services via Stripe.  
• To analyze site performance, traffic trends, and user experience using Google Analytics.  
• To communicate platform updates, transaction receipts, and customer service responses.

3. Public Business Data Seeding

Supportidd.ca compiles public business profile data (such as publicly available names, addresses, phone numbers, and websites) from open web sources. This public business information is displayed for general directory listing purposes. Business owners retain the right to claim, modify, or request the removal of their directory profile at any time.

4. Third-Party Service Providers & Cross-Border Data Storage

We rely on trusted third-party service providers to host, process, and optimize our platform operations:

• Infrastructure & Databases: Webflow, Zite, and Fillout (for forms and site database workflows).
• Payment Processing: Stripe.
• Analytics: Google Analytics.

Notice Regarding International Storage: Our database servers and third-party tools may host, store, or process information outside of Canada (primarily in the United States). Consequently, your information may be subject to access by courts, law enforcement, and legal authorities in foreign jurisdictions under their local laws.

5. Cookies & Tracking Technologies

We use functional session cookies and analytics tracking technologies to store basic user preferences, maintain session state, and understand user interaction across our platform. You can disable or limit cookies through your internet browser settings, though doing so may affect certain platform functionalities.

6. Data Protection & Non-Sale Commitment

We implement standard technical and organizational safeguards to protect your personal data against unauthorized access, loss, or disclosure. We do not sell, rent, or trade personal user information to third parties for marketing purposes.  

7. Your Rights & Access Requests

Under applicable Canadian privacy legislation (PIPA / PIPEDA), you have the right to:  

• Request access to the personal information we hold about you.  
• Request corrections to inaccurate or incomplete personal data.  
• Request account deletion and the removal of your personal profile data.  
• Withdraw your consent to data processing at any time (subject to contractual or legal restrictions).  

8. Contact & Privacy Inquiries

For questions, privacy requests, or complaints regarding our handling of your personal information, please contact our Privacy Officer/Site Administrator at:

• Email: supportidd@enrgi.ca
• Governing Location: Calgary, Alberta, Canada

‍